Last Updated: [Date to be added once the client approves this policy]
Information We Receive
When you use a contact or service request form, you may provide your name, phone number, email address, property or service address, and details about your plumbing or equipment problem. We may receive similar information when you contact us by phone or email.
The website may automatically collect certain technical information when you visit, such as browser or device information and information about the pages you view.
How We Use Information
We may use the information we receive to:
- Respond to your questions and service requests
- Schedule and coordinate plumbing or equipment service
- Provide appointment and job-related updates
- Prepare and maintain service records and invoices
- Operate, maintain, and improve this website
We use FieldPulse to help manage our service operations. After a job is completed, FieldPulse may send you an email requesting feedback about our service.
Service Providers and Legal Disclosures
We use third-party service providers to support functions such as website hosting, form delivery, field service management, email, analytics, and payment processing. These providers may process information in connection with the services they provide to Georgia Boys Plumbing Services.
We may also disclose information when required by law.
Cookies and Analytics
This website uses cookies and similar technologies to support website functionality and understand how visitors use the site. You can control certain cookies through your browser settings, although disabling them may affect how some website features work.
Security and Retention
We use reasonable safeguards to protect the information we handle, but no website or internet transmission can be guaranteed to be completely secure. We retain information for as long as reasonably necessary for the purposes described in this policy and for applicable business, recordkeeping, accounting, legal, or dispute-resolution needs.
Updates to This Privacy Policy
We may update this privacy policy as our services, technology, or information practices change. When we make updates, we will revise the Last Updated date shown at the top of this page.
Privacy Questions and Requests
What information do you collect when I request service?
When you request service, we typically receive your contact information, the service location, and details about the plumbing or equipment problem. The specific information depends on how you contact us and what you choose to provide.
How is payment information handled?
Georgia Boys Plumbing Services accepts cash, check, ACH, Visa, American Express, MasterCard, and Discover. Payment information is used to process transactions and maintain related business records. Additional information about payment processing should reflect the payment methods and providers actually used.
How do I ask a privacy question or update my information?
You can send a privacy question or request to update your information through our contact page.